Cancellation and Lock Out: There is a charge of $50.00 if you give less than 48 hours notice of cancellation,a key is not left out as arranged, or you are not there at the time you arranged to let the cleaner in.

Complaints: If you are not satisfied with your cleaning , you must call the office within 24 hours of job completion so that we can promptly take care of the situation. We do not guarantee you a satisfactory resolution if your complaint is received after that time.

Payment: We prefer checks but also accept credit/debit cards, Cash, and Money Orders.

Charge: We charge A Flat rate.

Parking: If you do not have free parking available, you are responsible for paying for your cleaners parking.

Reminder call: The cleaner is instructed to call all brand new clients 2 days before their cleaning. If you do not receive this call or message from the cleaner, please call the office the day before your cleaning.

Arrival Time: We work very hard to schedule cleaning times that are convenient for our clients. We will give you a start time. We ask that you give the cleaner a 30-minute window of time from the start time we quoted you, before you call the office.